To Key or Not To Key – That is the frustration

This isn’t an issue that comes up too often, but when it does it drives me crazy! Some of you who read this may have done this. Hopefully, I don’t offend you. If you have, please comment and tell me why this makes sense to you because…. I DON’T UNDERSTAND THIS! Ok, let me get to the point here. I was scheduling appointments for a buyer of mine yesterday for single-family homes. As usual, I was scheduling about four appointments back to back. When getting the showing instructions from the third listing office I became quite agitated. The woman said, “You’re set to show and you have to come pick up the key.” I’ve come across this a few times showing co-ops in Long Island. I work mostly in Westchester and Putnam Counties in New York. It’s only happened a couple times here with co-ops but never with a single-family house. Who has time to stop at an office to pick up a key and then return it when you’re showing multiple listings spanning several hours? There is another catch. This particular office closes at 5 PM and I wasn’t scheduled to show the house until 6:00. So, I go back to my original question. Why isn’t there a lockbox at this property!!! I was trying to think of a reason. There’s no way a seller requested that a lockbox not be present. It doesn’t make anything easier for the agent. It better not be to save the $20 on a lockbox. Most importantly, it could cost you showings!

The end result was a disaster. I called the office to let them know I was going to get there at 5:15. The secretary panicked and said that she couldn’t stay because she had a doctor appointment. She then checked the logbook to confirm my appointment and said that I wasn’t in the book. She finally found me as someone jotted me down in the wrong spot. Because of this another agent showing the house in the morning took they key. It’s a good thing I didn’t rush to get there before five! She gave me his number and told me to give him a call. Turned out he was showing houses as well and asked me to meet him at his location. The heck with that, I was already out with my buyers. We drove by the scheduled house to look around outside. From that, they concluded we’d just scratch that one off the list. Now, for all we know the house could have been a masterpiece. Too many sellers and their agents have the attitude of, “well, they’ll just come back another time”. Here’s a reality check… no they don’t! Besides, why would you take that chance? Maybe I’m wrong but to me this was just stupid!

One thought on “To Key or Not To Key – That is the frustration”

  1. Not only is it a pain for you and your buyers (as well as others( but as you said, the property was not shown becasue of it. I am sure if the sellers found out this was going on they would not be happy.

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